Reference

gapleindo Privacy Policy for Your Account

Our Privacy Policy explains what gapleindo collects when you open an account, sign in from a mobile device, or connect DANA, OVO, GoPay and QRIS.

Account dataWallet detailsDevice accessYour privacy choices
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HELP WITH PRIVACY

Get Policy Help Beside Your Account

A clear support path matters when you want to ask what we hold or why a wallet reference appears in your account history. Use the support route connected to your account and include the email or phone detail used during verification. If your question concerns a DANA receipt, QRIS status or a sign-in device, we can direct it to the right privacy or account queue without asking you to share a wallet password.

Team online

Privacy request

Send an account-linked request through our support path when you want a copy of personal data, a correction, or an explanation of how a record is used.

Wallet data question

If a DANA, OVO, GoPay or QRIS reference looks unfamiliar, tell us the transaction date and visible status; keep passwords, PINs and full security codes private.

Access assistance

When a phone verification or device sign-in blocks your privacy request, contact account support first so we can confirm ownership before discussing stored details.

DATA HANDLING

How We Protect Your Privacy Choices

We keep this Privacy Policy practical by connecting each data request to the account step that created the record.

Account security

Phone verification helps us confirm that a privacy request comes from the person connected to the account. We may ask for matching account details before releasing personal records.

Device signals

Browser type, session time and selected device indicators can be recorded when you sign in. We use them to spot unusual access and support account security, not to request your device password.

Cookies

Cookies can keep a session active and remember policy choices on your browser. You can adjust browser controls, although changing them may affect sign-in continuity or saved preferences.

Wallet records

DANA, OVO, GoPay and QRIS references help us match payment status to the correct account. We handle the visible transaction details needed for checking, without requesting wallet PINs.

Retention period

We retain account, security and transaction records only as long as needed for the stated service purpose, account protection, dispute handling or a legal obligation.

Request changes

You can ask for access, correction or deletion of eligible data through the support path linked to your account. We explain any limit when local law requires a record to remain.

Privacy Policy Answers for gapleindo

These Privacy Policy answers focus on the account, wallet and device questions you may have before opening an account. We keep the process tied to identifiable steps such as phone verification, QRIS status checks and browser access. If your request concerns a legal right or a record that must remain, we will explain the applicable reason and the next account support step.

It covers account details, phone verification, device and session signals, cookies, selected page activity, wallet references and support messages connected with your use of gapleindo in Indonesia.

Yes. The Privacy Policy covers visible DANA and QRIS transaction references and payment status used to match an account. We do not need your wallet PIN or password for that check.

Phone verification helps us confirm account ownership before access or a data request is handled. It also helps reduce mistaken disclosure when two accounts use similar contact details.

Where local law permits, you can request access to eligible personal data through the account-linked support route. Include your verified contact detail so we can confirm ownership before responding.

Send a correction request through account support and identify the field that is wrong, such as a contact detail or account name. We may verify your phone before making a change.

We keep records for the period needed for account security, payment matching, dispute handling or a legal obligation. The period can differ by record type and applicable local law.

You may ask us to delete eligible personal data through the support route. Some account, payment or security records may need to remain where local law or an unresolved dispute requires retention.

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